Customer Focused CRM: Onyx Customer Management (click here for brochure) consolidates information, processes and interactions into a single system. It is a unified application built on an extensible, web services architecture, providing comprehensive sales, marketing and service capabilities. Onyx Customer Management provides three audience specific portals: Onyx Employee Portal (OEP), Onyx Partner Portal (OPP) and Onyx Customer Portal (OCP).

Onyx Employee Portal (OEP): OEP is a thin-client CRM solution that gives your sales, marketing and service teams a single tool to manage all customer interactions. At the heart of the OEP interface is the customer.
OEP provides tools to enhance your team’s ability to serve your customer throughout the customer lifecycle:

• Marketing: Provide your marketing team with functionality that allows them to quickly segment prospective customers and run effective campaigns.
• Sales: Standardise, automate and streamline your sales processes for online sales, channel sales, field sales and sales support.
• Customer Service: Accurately track and resolve all customer service interactions. Quickly record call details using call scripts. Collate similar issues using work tickets.

Onyx Customer Portal (OCP) and Onyx Partner Portal (OPP): OCP and OPP allow you to share your CRM information with your partners and customers. Partners can collaborate with your team more effectively via OCP. Customers can keep you updated with their latest details or correspond with you via OCP.