Provide Unbeatable Customer Service: Microsoft CRM for Service (click here for brochure) and Support allows you to offer superior customer service. Your service personal can track requests and manage support issues from initial contact through to successful resolution, ensuring customer satisfaction.

Configure efficient customer service processes to assign, manage and resolve cases. Introduce automated routing, queuing, emailing and escalation of service requests. This gives you the confidence that your customers will be handled correctly, in accordance with your rules.

Resolve common support issues quickly using a searchable knowledge base. Ensure that published information is complete, correct, and properly tagged using built-in review processes. Build and maintain a solution

Customer Self Service: Using the Microsoft Dynamics CRM connector license you can allow your customers to login to a customer portal. This can allow the customer to update their details, raise cases or track the progress of cases.

SAM7 can work with you to build a portal to your specification. Please contact SAM7 for more information.