Consona (Onyx) for Local Government: Built on the Onyx Employee Portal (OEP) platform, OneServe extends OEP’s functionality to specifically cater for local government. This primarily focuses around powerful customer service features to provide a single view of your citizens, lower response times, provide coordinated services and standardise your processes.

How Can SAM7 Help? We have extensive experience in Consona and have worked with OneServe. We can utilise these skills to help you in a number of ways including (click here for a brochure):

• Enhancements: Do you want to make changes to your OneServe system, but don’t have the time or technical skills available? We would be delighted to meet with you to discuss these enhancements.
• Support: We can run a copy of your system on servers and provide second or third level support for your team. If you call with a question, we can answer your questions using your actual environment.
• Data Quality: Using the Datanomic product suite, we can audit, clean and de-duplicate your CRM data.
• Upgrade: OneServe v6.0 has been released. If you are looking to upgrade, then we can provide you with a proposal and fixed price quotation for performing the upgrade.

Greenwich Council's Onyx OneServe System: SAM7 are working closely with Greenwich Council on their Onyx OneServe system. Greenwich Council say “We are pleased to be working with SAM7 to develop our Onyx OneServe CRM system as part of the modernisation of the delivery of Council services".