Giving You Confidence: Right from the start we’ve always aimed to give our Customer’s a reliable and personal level of support. In these early days our Customers were principally using Onyx – whilst they had software assurance with Onyx, we offered a supplementary support service that enabled our Customers to call us about specific issues about their system.

This service proved extremely popular, with Customers able to call us about day to day issues such as data problems, system outages and configuration questions. Our success was built on three key factors – comprehensive product knowledge, reliable service and a friendly approach. Customers also knew that they could call us with general questions or when they were looking for advice. To enable us to provide this tailored service we typically run a copy of our Customers’ systems on our site.

A Successful Model: Soon after we began working with Microsoft Dynamics CRM, and it quickly became apparent that the support model we’d built around Onyx was just as applicable to Microsoft Dynamics CRM. Microsoft offered Software Assurance, providing valuable access to material such as software releases and training. Again we were able to offer Customers a flexible and reliable support service to complement Microsoft’s Software Assurance.

Given the popularity of Microsoft Dynamics CRM and our experience within the CRM arena we have provided this support service as part of our new implementations – and to Customers that had implemented Microsoft Dynamics CRM themselves or with another partner. Why not give us a call and see how we could help support your system?