Working Together: Is your business is responsible for repairing or maintaining property? If so, let SAM7 show you how XRM can help you. We have a sophisticated system, built on the Microsoft Dynamics CRM platform, which ensures the right work, is performed by the right contractor, for the right price. It brings together all interested parties – call takers, authorisers, contractors and building managers – to provide them with a single, consistent view of your repair activity, maintenance tasks and statutory compliance.

Repairs: From the moment the repair is logged using our intuitive order capture screen you can trust that our system will accurately manage this work. This includes:

• Automatically selecting the right contractor based on the work, equipment and location;
• Enabling contractors to submit quotations for larger pieces of work;
• Ensuring that if approval is required for any work, it is electronically requested and recorded;
• Asking the contractor to acknowledge the new work request via a Portal;
• Tracking the progress of the work;
• Allowing a building manager to sign off work and rate a contractor’s performance;
• Providing contractors with a mechanism for detailing follow on work.

Service and Test: Keeping track of when a statutory test or some maintenance work was last performed on a building can be difficult. Our system makes this straightforward. As each task is completed the results are accurately recorded, remedial work instigated, certification collated and the next occurrence scheduled. Once again – all parties can see exactly what happened and can quickly access historic data.