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SAM7

Engineering innovative & unique systems
using Microsoft Dynamics 365.
SAM7 Logo

Customers often refer to us a trusted advisors. Ever since we started SAM7 we have always strived to have open and honest relationships with clients, facilitating the natural flow of information between us both. Ultimately ensuring they get a system that perfectly fits their business needs.
  • Our Culture
  • Our Process
  • Our History

Enjoying what we do is a strong part of our culture. This is based on four core values.

Deliver

Always deliver on our commitments. Our professional team take pride in ensuring that we keep our promises – delivering what we say, when we say and with no nasty surprises.

Collaborate

Engage in open and honest relationships with our Customers, facilitating strong partnerships. Our Customers use us because they want to – not because they have to.

Innovate

Implement innovative and unique solutions that people want to adopt. Focus on maximising the benefits from the core Microsoft Dynamics 365 platform, augmented with Apps and Portals.

Understand

Our Consultants have a real talent, backed up with considerable experience, for grasping new businesses, challenging processes and mapping these onto the Microsoft Dynamics 365 platform.

Our aim is to make working with SAM7 a positive experience. Here’s how.

Solution Overview

Understand the key goals and objectives from your requirements to create a Solution Overview, which outlines our approach, estimated costs and approximate timescales.

Detailed Analysis

Run detailed workshops with your team, to create an interactive walkthrough of our proposed solution. Enabling you to visualise our proposal, and for us to create a specification with quote.

User Experience

Spend time designing the user interfaces with you and your end users. This includes office and field based staff, as well as any third parties (such as Customers and Suppliers).

Build & Deploy

Build your system using best practice Microsoft guidelines, ensuring that we maximise the core functionality offered by Microsoft Dynamics CRM. Deploy on premise or in the cloud.

In the beginning – three friends, two computers, one vision.

SAM7 was founded in 2001 by three friends (working in a loft) who had a vision that CRM wasn’t just about selling licenses, but was actually about making sure it worked for people.

Originally we focused on the CRM product Onyx – working closely with their UK team to deliver large scale systems. It soon became apparent that most of these systems weren’t ‘traditional’ CRM solutions, but instead were solving more unusual challenges.

In 2007 SAM7 adopted Microsoft Dynamics CRM (now Microsoft Dynamics 365) to better enable us to focus on these more unusual applications. It’s flexible framework fitted perfectly with our agile approach.

Recently, with users demanding more from enterprise IT, we’ve augmented these systems with custom Apps and Portals which give people quick and easy access to relevant and accurate information.

Oh – and we no longer make our Customers climb up into a loft.

Sample Testimonials

The Team at SAM7 have been fantastic throughout our project and have helped us reach our main goal of delivering a far superior CRM system for our company. This goal was only possible as a result of their hard work, dedication, knowledge and professionalism and they have easily lead us through the build and eventual transition and made this entire process so simple from our perspective.

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SAM7 are seasoned professionals, having implemented systems from CRM version 4, to the latest D365 on-premise, and in the Cloud – and are reactive to Greene King’s needs in being able to adapt very quickly in a competitive market. They are also pragmatic, yet challenging which works well to provide solutions that work for the business.

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Great people make a great company and this is certainly true of SAM7. We continue to be impressed by the commitment and attention to detail. Overall the impression we are left with is that nothing is too much trouble.

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SAM7 have been a trusted and valued partner with us for a good few years now, they are easy to work with and delivered a number of key projects for us after our original supplier let us down.

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We have been successfully working with SAM7 over a number of years, and enjoyed good support with our use of CRM. This has allowed more effective information sharing for our field based staff and across multiple departments.

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SAM7 quickly understood our needs, working closely with us to successfully customise the system to our specific and unusual requirements. This now allows us to manage the complex relationships we have with our customers.

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SAM7 Blog

Find out more about our latest news, Microsoft Dynamics CRM updates, interesting trends or technical challenges we have overcome.

Dynamics 365 2021 Release Wave 2

19th October 2021
Microsoft Dynamics 365 2021 Release Wave 2 is now generally available. For more information on what’s included see – click here.

Resco introduces 25+ innovations in Autumn Update 2021

7th October 2021
Resco, the leading provider of cross-platform enterprise mobility solutions, has today officially announced the launch of its quarterly Autumn Update and the launch of a new product – resco.FieldService. The highlights of the third regular release of 2021 include enhancements such as redesigned app UI for RealWear, synchronization optimized specifically for Dynamics 365, hierarchy tree for displaying records, and much more. For more information click here.

TTC Go Live with D365 for Sales

7th October 2021
TTC’s capabilities and services are driven by the needs of today’s businesses and wider social aims to improve the well-being and safety of all road users. With a track record built over 26 years, and educating 500,000 road users every year, TTC have the experience and expertise in delivering programs which really make a difference. TTC has traditionally provided three key services: Fleet Management Solutions (Corporate): Driver coaching and education courses aimed at making organisations’ workforce aware of all the potential risks while driving for work – and how to mitigate them. Police Referred Awareness Courses (Police): Specialise in driving improvement and behavioural change to make roads safer, with the aim to protect people on the move. Cycling & Walking: The UK’s largest cycle training provider offering a comprehensive suite of services for all ages delivering programmes to the general public, local authorities and commercial organisations. SAM7 have recently implemented Microsoft Dynamics 365 (D365) for Sales for TTC. This has been performed in conjunction with them combining separate sales teams that were originally using multiple legacy CRM’s. TTC now have an holistic view of all sales – accessed via D365 Dashboards and Power BI. Following the successful completion of the project, the TTC Project Manager sent us a fantastic testimonial recognising our work on the project. We are always delighted to get such positive feedback. We first began working with SAM7 in 2020 to collaborate on the specifications and build of the Microsoft Dynamics 265 Platform for our Sales Team. The Team at SAM7 have been fantastic throughout our project and have helped us reach our main goal of delivering a far superior CRM system for our company. This goal was only possible as a result of their hard work, dedication, knowledge and professionalism and they have easily lead us through the build and eventual transition and made this entire process so simple from our perspective. From a specification point of view, our lack of experience with Dynamics was certainly not an issue as SAM7 helped us realise the true potential of Dynamics and how the various features can work best for us. Despite the system being an already established product of Microsoft, we’ve regularly asked for various bespoke alterations to be made to accommodate the unique processes we have and this has always been made so straightforward for us by SAM7. They structure this process in a very professional manner by providing us with documentation of how and what will be included within changes, which then makes the eventual review and sign of process for us nice and quick. From a build point of view, the system has always been built to a high standard and it is clear that their dedication to the build and final testing has always been set to very high standards. So much so that any rigorous testing we have completed ourselves after their handovers has yet to result in us finding any system issues at all. Thery have then support with any testing

Greene King Brewing & Brands select SAM7 and D365

7th October 2021
SAM7 are delighted to announce that Greene King’s Brewing and Brands Customer Care team have selected SAM7 to implement their new Microsoft Dynamics 365 (D365) for Service cloud based system. The new system will capture all interactions with Greene King’s customers to the Solutions Customer Care Team. As well as managing the core Customer Service process, this will automate a number of key processes such as proactively identifying service failures, streamlining product uplifts and clearly tracking product recalls. SAM7 are tailoring D365’s out of the box Customer Service functionality to ensure Greene King maximise their investment in the product, but to also ensure they benefit from best practice processes embedded in the system. D365 will be tightly coupled with their Finance System to provide the Customer Care Team with key information about all their Accounts and Orders. SAM7 are using KingswaySoft to automate this nightly integration. Greene King will also be utilising Customer Voice to capture feedback, via surveys, from new Accounts. SAM7 are integrating this functionality into D365.

Visit SAM7 at Homes UK 2019

20th November 2019
Find out more about SAM7’s Property Software – Prism. We will be exhibiting at Stand H161 at the Homes UK 2019 show at the London Excel on Tuesday 26 and Wednesday 27 November. We look forward to meeting you! Powered by the Microsoft Dynamics 365 platform, our Prism software system provides a one-stop-shop for managing all repairs, maintenance and statutory compliance. Provide your Help Desk and Property Team, as well as Customers and Contractors, with visibility of real time, accurate and consistent information, via laptops, tablets and phones. To register – click here.

SAM7 Vacancies

Building a friendly, ‘can do’ working environment is extremely important to us.

This attitude shines through the company’s culture and radiates through to our dealings with Customers.

We are currently recruiting for a Senior Developer/Consultant! If you feel you you’d like to join our team, then please email your CV to jobs@sam7.co.uk for more information.

To see SAM7’s GDPR Privacy Notice for Job Applicants please click here.

Senior Developer

This is an exciting role for an experienced and talented individual to join our professional team.

You will be responsible for technically leading projects, from design through to delivery, combining development, team leading and analysis skills (approximately 60% / 30% / 10%). Predominantly focussed on delivering solutions built on Microsoft Dynamics CRM, projects frequently include system integration, external portals and Apps (phone and tablet based), across a diverse range of industries.

You will need to demonstrate a proven ability to plan, organise, prioritise, manage and deliver across concurrent tasks and projects. You will be a self-starter capable of showing initiative. Reporting to the Operations Director, you will have some responsibility for the line management of team members, a continuous expansion of capability within the team, and managing the allocation of work across the team.

Successful candidates will have:

  • In depth technical knowledge of C# and JavaScript.
  • Knowledge of MS Dynamics CRM is an advantage, but training will be provided for the right candidate.
  • Detailed understanding of various software development methodologies (i.e. Agile, Iterative, Rapid).
  • Proven team leader skills with the ability to drive, manage, delegate, motivate and develop a high performing team.
  • Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ developers, end users and customers.
  • Ability to quickly grasp new concepts, and demonstrate clear, logical, innovative and creative thinking.
Developer

Working under the guidance of a Senior Developer, our Developers are responsible for implementing and testing key functionality within our diverse range of projects. This includes configuring user interfaces, creating workflows/dialogs, implementing custom C# business rules, building data imports/exports and producing reports. They also work on other elements within projects such as system integration, web portals and Apps.

They are be able to consistently deliver professional, high quality work, while keeping to a schedule. They are expected to work as part of a team, and provide accurate and timely progress updates to Senior Developers.

Typically we recruit Developers with the following skills:

  • Intermediate knowledge of C# (2 – 3 years’ commercial experience).
  • Knowledge of Microsoft Dynamics CRM or JavaScripit an advantage.
  • Ability to work as part of a team to share ideas, understand new concepts, report progress and raise issues.
  • Clear and concise communication skills.