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Prism: Property System

A single view of all your sites, reactive repairs,
maintenance plans and statutory compliance.
Prism Logo

Powered by Microsoft Dynamics 365 and used by two FTSE 250 companies, to manage their large property estates, Prism provides a one-stop-shop for managing all repairs, maintenance and statutory compliance.

Solid Foundations

Are you responsible for the repairs and maintenance of a property estate? If so, you may well face some of these issues:

  • Difficulties tracking statutory certification and renewal dates against your properties.
  • Manually intensive process for selecting a contractor to perform a repair and getting feedback from them when they’ve finished.
  • Overwhelming number of calls and emails from property managers, contractors and internal stake holders about repairs and maintenance updates.
  • Low first time fix rate on repairs.

Joining Up The Dots

Prism provides all of your team, both internal and external, with a consistent, relevant and real time view of all your property information.

Customers

Raise repairs, or view details about maintenance and compliance.

Contractors

Provide real-time feedback on quote requests, progress and costs.

Help Desk

Quickly track all activity using Microsoft Dynamics 365.

Management

Approve work, control budgets, understand spend to date and view trends.

Your Estate

Holding accurate information about your estate is key to ensuring that you can manage repairs and maintenance on your property portfolio. This includes business unit information, details of the people in your team who are responsible for the property and accurate contact data. This information can either be fed from other internal systems or maintained locally.

The system also enables you to view historic repair information, service activity and statutory certification for each individual property within your estate.

This provides a single, consistent repository across your estate. Microsoft Dynamics 365 security model can also be used to ensure that users can only access property details they are entitled to see.

Reactive Repairs

Efficiently control all of your repair processes, including reactive jobs, quoted works, insurance claims and warranty calls, in a single streamlined system.

Capture

Empower your customers to raise repairs, upload photos & track progress.

Control

Automated rules send repairs to your team for approval, based on cost and priority.

Fix

Allocate the right contractor, first time, & provide them with real-time access to details.

Monitor

Microsoft Dynamics 365 provides powerful tools to enable you to proactively manage repairs.

Finance

Integrate with your Finance System to provide an accurate picture of your spend.

Improve

Use the system’s flexible dashboards and charts to analyse KPI’s and spot issues.

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Service and Compliance

Don’t get caught out and miss an essential piece of maintenance or, even worse, a statutory test. Our system maintains a record of all maintenance and statutory compliance required across your estate.

Schedule

Contractors schedule Service & Compliance visits, within defined time windows.

View

Customers can view the Service & Compliance schedule for their property via a web portal.

Complete

Contractors perform the visits and upload the associated documents and any defects.

Pay

Completed visits are automatically costed and added to a monthly Valuation Certificate.

Measure

Quickly view the compliance of your estate using a traffic light system to highlight issues.

Repeat

Automatically put a placeholder in the calendar for the next appointment – ready for scheduling.

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Customer Success

SAM7 have successfully implemented Prism for two of the UK’s largest Pub Companies – both FTSE 250 companies:

Greene King

Greene King have an estate of 3,500 pubs, split between leased/tenanted houses, within their Pub Partners division, and managed house brands including Loch Fyne, Old English Inns, Hungry Horse, Belhaven and Chef & Brewer.

Ei Group

Ei Group are the largest portfolio manager of pubs in the UK, with some 4,500 properties, with a large scale leased and tenanted pub operation coupled with a rapidly growing managed pub estate.

LIKE WHAT YOU SEE?

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