Welcome On Mobius

Mobius was created by professionnal coders and passionate people.

We made all the best only for you, to enjoy great features and design quality. Mobius was build in order to reach a pixel perfect layout.

Mobius includes exclusive features such as the Themeone Slider, Themeone Shorcode Generator and Mobius Grid Generator.

Our Skills

WordPress90%
Design/Graphics75%
HTML/CSS/jQuery100%
Support/Updates80%

Giving Better Service with Microsoft Dynamics CRM 2016

By SAM7 9 years ago
Home  /  Microsoft Dynamics CRM  /  Giving Better Service with Microsoft Dynamics CRM 2016

Microsoft Dynamics CRM 2016 Customer Service

Another area being significantly enhanced within Microsoft Dynamics CRM 2016 is Customer Service. We have featured some of our anticipated highlights below.

Surveys:

Microsoft Dynamics CRM 2016 will include a new survey designer, to enable questionnaires to be created and sent to Customers. All responses are stored in CRM, so feedback can be analysed and acted upon. As surveys are completed these can trigger follow up actions to be performed immediately.

Service Hub:

New multi-stream dashboards are provided specifically targeted at Tier One and Tier Two agents. Users can view their workload across multiple streams, interactive charts provide snapshots of key metrics and display key record counts.

Case Management:

Furthermore the Case form design has been User Experience optimised with reduced clicks and navigation. This includes enhanced guided processes, timelines, quick actions on search results and a Reference Panel to show highly configurable related information.

Knowledge Management:

The enhanced knowledge base and global content model on CRM better enables organisations to create a single, consistent source of knowledge across the business. The new content editor helps teams keep these articles up to date and relevant.

Category:
  Microsoft Dynamics CRM
this post was shared 0 times
 000