Last year Microsoft acquired FieldOne, a leading field management solution, and have integrated it with their Microsoft Dynamics CRM system. In this blog we explore some of the key features of this powerful platform. Work Orders: These are the essential element to tracking a field service within [...]
We frequently use workshops to gain a clear understanding of our Customer’s business requirements, enabling us to deliver tailored business solutions. These are collaborative sessions, and we have a 10 step plan to making them a success: Project Scope: It sounds simple, but we always make sure [...]
We recently completed the implementation of a Web Portal, based on a Microsoft Dynamics CRM system, which is used by approximately 5,000 suppliers and customers. Given the volume of users, one of the key acceptance criteria of the project was that it should require minimal training for the users. [...]
Click here to read the Microsoft Dynamics CRM 2016 Release Preview Guide. This covers the Spring 2016 Wave and includes: Microsoft Dynamics CRM 2016 Update 1. Microsoft Dynamics Marketing 2016 Update. Microsoft Social Engagement 2016 [...]
Find out how leading pub company Greene King have benefited from our Repairs and Maintenance system, based on Microsoft Dynamics CRM. Click here to read to Case [...]
We recently completed an exercise, on behalf of a Customer, to improve the performance they were experiencing from Microsoft Dynamics CRM plug-ins. These plug-ins contained complex business logic and had been created using C#. We were able to make a number of recommendations. Isolation Mode: [...]
Microsoft Dynamics CRM 2016 Customer Service Another area being significantly enhanced within Microsoft Dynamics CRM 2016 is Customer Service. We have featured some of our anticipated highlights below. Surveys: Microsoft Dynamics CRM 2016 will include a new survey designer, to enable [...]
Update 0.2 for Microsoft Dynamics CRM 2015 is available. Please read this article for a description of the hotfixes and updates that are included in this [...]
The Microsoft Dynamics CRM 2016 Release Preview Guide has been released. Over the next few blogs we will be looking at some highlights – starting with Sales and Marketing. Sales Analysis in Excel: Microsoft is increasing the ability for salespeople to conduct analysis in Excel, directly from [...]
Microsoft have announced the acquisition of ADX Studio, a provider of web portals and application lifestyle solutions. Read more about the acquisition here. As ADX Studio partners, SAM7 are extremely excited about this news. We have successfully used their web portal platform to deploy a number of [...]